TRACKING NUMBER & RETURN POLICY

A- TRACKING NUMBER POLICY

Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:

Quilt Blanket: 5-7 days after order processing.

Hooded blanket: 5-7 days after order processing

Sherpa blanket: 5-7 days after order processing

High-quality quilt: 3-7 days after order processing.

Unisex hoodie: 3-7 days after order processing.

Unisex T-shirt: 3-7 days after order processing.

High-waisted legging: 3-7 days after order processing.

Sleeveless hoodie: 3-7 days after order processing.

Sleeveless zip up hoodie: 3-7 days after order processing.

Hoodie dress: 3-7 days after order processing.

Unisex zip-up hoodie: 3-7 days after order processing.

Women tank top: 3-7 days after order processing.

Men Tank Top : 3-7 days after order processing.

Bomber jacket: 3-7 days after order processing.

Men’s jacket: 3-7 days after order processing.

Women’s skirt: 3-7 days after order processing.

Men beach shorts: 3-7 days after order processing.

Unisex sweatpants: 3-7 days after order processing.

Bikini: 3-7 days after order processing.

Sunny shirt: 3-7 days after order processing.

Women dress: 3-7 days after order processing.

High waist yoga pants: 3-7 days after order processing.

Unisex sweatshirt: 3-7 days after order processing.

Women off the shoulder sweatshirt: 3-7 days after order processing.

Woman jumpsuit: 3-7 days after order processing

Sports Capri pants: 3-7 days after order processing

White sneaker: 5-7 days after order processing

Black sole sneaker: 5-7 days after order processing

Running sneaker: 5-7 days after order processing

Canvas high-top: 5-7 days after order processing

Canvas low-top: 5-7 days after order processing

Slippers: 5-7 days after order processing

Toms shoes: 5-7 days after order processing

Silicone phone case: 1-3 days after order processing

Glass phone case: 1-3 days after order processing

Wood phone case: 1-3 days after order processing.

Bedding set: 5-7 days after order processing

Printed bedding sets: 5-7 days after order processing

Solid color bedding: 5-7 days after order processing

Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times

If a customer hasn’t received a tracking number and it has exceeded the maximum number of days after the order was processed, Customers can email our request for tracking number to our support email address at: ziizstore.sp@gmail.com.

If a tracking number is not showing tracking data and it has been more than 45 days since the order was processed customer may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).

If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address customer provided. We would recommend customer contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. Ziizstore is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.

*Delivery Time Estimates By Product:

– Shipping By Epacket :

This depends on where you live. Estimated Delivery Time below:

To European and American countries: 7-15 days

To other countries: 10- 25 days

Note: For some remote areas, it may need some days to ship

– Shipping by DHL:

Delivery time using DHL Standard (for deliveries within the European Union) is 2-6 working-days from dispatch of the goods.

Delivery Time Guarantees

* Order Modification Policy

Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no other modifications are allowed. Any request for support please email our support email address at: ziizstore.sp@gmail.com. The support team makes a request to modify or cancel the order after review.

If a seller needs to change an order within the 24-hour allowable time frame, Ziizstore will be able to assist with the following scenarios:

Removing items from an order

Change of shipping address

Change of email address

Change of customer’s name

If a customer wants to change a variant or add more items to an order this is not possible.

 

B – REFUND POLICY

* Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Ziizstore will replace any items damaged or poor-quality at no additional cost. Ziizstore is not responsible for items damaged in shipping.

* Wrong Product Shipped/Missing Items

If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

* Design Issues

If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Ziizstore if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you and your customers.

Refunds will not be issued for sizing disputes, only exchanges are allowed.

* Sizing Issues

Refunds will not be issued for sizing disputes, only exchanges are allowed. We will assist customers by re-ordering a new product with a 15% discount code for 1 time only.

To reduce the risk of sizing issues, we have provided an accurate sizing chart on each of our product specifications pages for customer reference.

– Package Returned To Sender – Correct Address

If a package is returned to sender by the shipping courier, Ziizstore will reship the package to your customer after an address verification is complete by the seller. Your customer are responsibility for shipping fee. All returned to sender orders will be exam by Ziizstore .We confirm to ship it back to our production facility.

– Package Returned To Sender – Change Address

If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.

– Package Returned To Sender – Wrong Address

If a package is returned to sender due to wrong Address Information, Ziizstore will not be held liable and compensation will not be granted by any form. Customer should take the responsibility over this matter as we allow an Order Modification within 24 Hours.

– Lost Order – Wrong Address

Labanastore will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

– Express Line Shipping – Customer Phone Number Requirement

In the event that an express courier is unable to deliver a package for one of the following reasons but not limited to:

Incorrect Address
Customer not present for delivery
Too many failed delivery attempts
Customs clearance hold
Ziizstore will not be responsible for reimbursement, refund or re-sending the package if the customer’s correct phone number is not provided in the original order details.

– Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. Once 1 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

Any questions contact us via email: ziizstore.sp@gmail.com